Welcome to the Care Prime India (“Website”). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using the Website. If you do not agree with these Terms, please do not use the Website.
1. Introduction
This Website is operated by the Care Prime India (“Centre,” “we,” “us,” or “our”) a division of CareMithra Health Systems Pvt Ltd. The Centre specializes in personalized healthcare, offering services that include genomic testing, tailored treatment plans, AI consultations, online and in-person doctor consultations, and integrative health plans. The information provided on this Website is intended to inform users about our services and approach to precision medicine.
2. Use of Website
By using this Website, you agree to:
- Use the Website for lawful purposes only.
- Not engage in any conduct that restricts or inhibits any other user from using the Website.
- Not attempt to gain unauthorized access to any part of the Website or our systems.
- Not use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
3. Medical Disclaimer
The content provided on this Website is for informational purposes only and should not be considered medical advice. While we aim to provide accurate and up-to-date information, it is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
4. Services Provided
The Centre offers a range of services related to precision medicine, including but not limited to:
- Genomic testing and analysis: Personalized assessments based on your genetic profile.
- AI Consultation: Virtual consultations powered by artificial intelligence to provide initial assessments and recommendations. AI consultations are intended to supplement, not replace, professional medical advice.
- Online Doctor Consultations: Secure online video consultations with our qualified healthcare providers. These consultations are subject to the availability of the doctor and may require prior appointment scheduling.
- In-Person Doctor Consultations: Face-to-face consultations with our medical professionals at our facilities. Appointments can be booked online or by contacting us directly.
- Integrative Health Assessments: Comprehensive health evaluations that combine traditional medicine with advanced genomic and lifestyle assessments.
- Chronic Disease Management: Tailored treatment plans and ongoing support for managing chronic conditions.
- Longevity Retreats: The Longevity Retreats combines Precision Medicine, Ayurveda, and Yoga.
5. AI Consultation
Our AI Consultation services provide automated responses based on the information you provide. These services are designed to assist in providing general advice and should not be considered a definitive diagnosis or treatment plan. AI consultations are not a replacement for professional medical evaluation. You are encouraged to consult with a healthcare provider for personalized medical advice.
6. Online and In-Person Doctor Consultations
- Online Consultations: When you book an online consultation, you are responsible for ensuring that you have a stable internet connection and a suitable device for the video consultation. The Centre is not liable for any disruptions caused by technical issues on your end.
- In-Person Consultations: Appointments for in-person consultations can be booked online. Please arrive on time for your appointment. If you need to cancel or reschedule, please inform us at least 24 hours in advance.
- Medical Records: You may be required to provide access to your medical records for the consultations. These records will be handled in accordance with our Privacy Policy.
7. The Longevity Retreats
Participants must book and pay in full before the retreat begins, with cancellations less than 30 days prior being non-refundable. A pre-retreat health assessment may be required to tailor services to individual needs. The retreat’s services are complementary to, not a substitute for, professional medical care, and participants are advised to consult their healthcare provider before making any changes to their current treatment. The Centre is not liable for any injuries or losses during the retreat, with participants assuming all associated risks. The Centre may adjust the retreat schedule or services as needed and expects respectful behavior from all participants. Any personal health information shared will be kept confidential, and the Centre reserves the right to remove disruptive participants without a refund.
8. Online Payments
- Booking Consultations: Payments for booking online and in-person consultations must be made in advance through the Website’s secure payment gateway. We accept various forms of payment, including credit/debit cards, UPI, and other digital payment methods.
- Purchasing Products and Services: You can purchase health-related products and services directly from our Website. All payments are processed securely, and you will receive a confirmation of your order via email.
- Refunds and Cancellations: Refunds for consultations and services are subject to our refund policy. If you need to cancel a consultation, please do so at least 24 hours in advance to be eligible for a refund. Refunds for products are available only for unused and unopened items within 7 days of purchase.
- Transaction Security: We take the security of your payment information seriously. Our payment gateway uses encryption and secure protocols to protect your data. However, we are not responsible for any unauthorized access to your payment details during the transaction process.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Website, you agree to the collection and use of information in accordance with our Privacy Policy.
9. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of the Centre or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may view, download, and print material from the Website for personal, non-commercial use only. You must not reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.
10. Third-Party Links
Our Website may contain links to third-party websites that are not operated by us. These links are provided for your convenience and to provide further information. We have no control over the content, privacy policies, or practices of these third-party websites and accept no responsibility or liability for them. Use of any third-party websites is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, the Centre shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of this Website, including AI consultations, online doctor consultations, in-person consultations, and online payments. This includes, but is not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Website.
12. Indemnification
You agree to indemnify, defend, and hold harmless the Centre, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, arising from or relating in any way to your use of the Website, your violation of these Terms, or your infringement of any third-party rights.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Thiruvananthapuram, Kerala, India.
14. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Care Prime India
TC 4/1324(1), Ambala Nagar, Ambalamukku – Kurvankonam Road, PO, Kowdiar, Thiruvananthapuram, Kerala 695003
Phone: +91-7025-433-999
Email: prime@caremithra.com